Frequently Asked Questions
Need Help? No Problem.
ORDERS / SHIPPING
How will my order ship? Cake and c|two uses various carriers (usually UPS or USPS) to ensure your package arrives by the estimated delivery date and the shipping date specified when you check out. Most orders are sent standard delivery. For faster delivery, you can upgrade your shipping, for an additional fee, to 3-day shipping or or overnight delivery.
How do I track my order? As soon as your item(s) ship, you will be sent a shipping confirmation e-mail to the e-mail address you have provided us. This shipping confirmation e-mail will include a tracking number so you can follow your order all the way to your doorstep.
If I am ordering outside of Utah, am I being charged Utah sales tax? Since Utah is an origin based state when it comes to sales tax, all buyers, no matter their order origin are responsible for paying the Park City, Utah (our location) sales tax.
Can I cancel or change my order? Orders are final the moment we receive them as we immediately start working on getting it out the door, however, if you need to cancel or make changes to your order please contact us as soon as possible and we will do our best to accommodate! During our normal business hours you can reach us at (435) 649-3612. If it is before or past our business hours, please e-mail us with your concerns at firstname.lastname@example.org and we will do our absolute best to accommodate your request. We cannot guarantee that all requests will be fulfilled.
When will my order arrive? If you have chosen our standard ground shipping method of $6.00, your order will be arriving within 5-7 business days, however, our Cake staff will determine the best and most effective method of shipping as we always want you to get your order as soon as possible.
>if you have chosen 3 day shipping, your item will be with you in 3 business days.
>if you have chosen overnight shipping, well, you can plan to see your order the following business day!
When will I be charged? Your payment is processed as soon as we receive your order.
I want to order something, but I do not live within the United States. Unfortunately, we do not ship internationally at this time.
RETURNS & EXCHANGES
I have received my order, but I want to exchange it for something else. No problem. Please contact the Cake team as soon as you can and one of our team members will help you through the exchange process - email@example.com
>Please note, if the new item you are getting with the exchange is a lesser value than the one you initially purchased, you will receive a credit for the outstanding amount in the Cake and c|two system, however, this will ONLY be able to be applied to future online purchases by calling or e-mailing the store as it will need to be applied by our e-commerce team.
How do I return my order? Not happy with your order? Please go through the following list to make sure you are eligible for returning your item(s):
- the item must be completely unworn, un-used, and in perfect condition
-you are returning the item within 30 days of the original purchase date. We cannot accept returns outside of the 30 day window
*once you have gone through the guidelines above and you are still eligible, you MUST get a return approval by us prior to returning the item.
*We will NOT accept items sent back to us without a return approval. Thank you for understanding.
How do I get a return approval? Call us at (435) 649-3612 (c|two) to let us know why you are not happy with your purchase and once we see fit, we will provide you with a return approval and will then help you with the return process. If it is not during our business hours, you may also e-mail us at firstname.lastname@example.org with "your order number & Return Request" as the e-mail title. Then please provide some information as to why you are returning the item in the body of the e-mail. We will do our absolute best to get back to you as soon as possible.